Branch Supervisor - Inbound Sales & Customer Experience
About Us
ABC Building Products has been supplying bricks, blocks, pavers and construction materials across QLD and Northern NSW since 1978. We are a trade-focused business known for being reliable, easy to deal with, and commercially sharp.
Our Arundel branch is a busy, customer-facing operation servicing builders, tradies and homeowners. This role plays a key part in converting inbound demand into profitable, well-run orders.
The Role
This is a hands-on Branch Supervisor role with responsibility for leading the Arundel customer service and inbound sales function.
You will be accountable for:
* Day-to-day customer service operations
* Inbound sales performance and quote conversion
* Leading and coordinating the customer service team
* Ensuring customers receive fast, accurate and professional service
This is not a desk-only management role. You will be on the phone, at the counter, following up quotes, solving problems, supporting your team, and leading from the front.
Key Responsibilities
* Lead the daily operation of the branch customer service and inbound sales desk
* Supervise, roster and support customer service staff
* Handle counter sales, phone enquiries, quoting and order processing
* Follow up quotes and inbound leads to convert them into orders
* Take ownership of inbound sales performance and customer outcomes
* Act as the main point of contact for key walk-in and trade customers
* Coordinate closely with transport, warehouse and external sales teams
* Resolve customer issues efficiently and professionally
* Maintain accurate pricing, CRM and order systems
* Set the standard for urgency, accountability and customer experience
What We're Looking For
This role suits someone who enjoys responsibility, pace, and being accountable for outcomes.
* Experience in internal sales, branch operations, customer service leadership or supervision
* Confidence dealing with tradies, builders and trade customers
* Comfort with sales conversations, quote follow-up and conversion
* Strong organisational skills and the ability to manage competing priorities
* Solid computer skills (CRM / order systems experience highly regarded)
* Building or construction supplies experience (preferred, not essential)
* Most importantly, you enjoy leading from the front and turning customer enquiries into successful outcomes.
This Role Will Suit You If:
* You enjoy hands-on customer interaction and problem-solving
* You are comfortable being measured on performance and results
* You like following up opportunities and closing the loop
* You take pride in running a tight, professional operation
This Role Is Not For You If:
* You're looking for a purely administrative or service-only role
* You're uncomfortable with sales conversations or follow-up
* You prefer a role with no performance measures or accountability
Why Join ABC
* Monday to Friday only — no weekends
* Established, stable business with long-term customers
* Supportive leadership and clear expectations
* Genuine ownership of branch customer service and inbound sales performance
* Career growth as the business continues to evolve
If you're ready for a role where no two days are the same and you get to work with a great bunch of people, hit Apply Now and tell us why you're the right fit.
To apply, please submit your resume and a cover letter outlining your relevant experience and why you would be an ideal candidate for this role.
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