Job Opportunity:
This role involves leading a team of customer service professionals, ensuring seamless interactions with clients and efficient product delivery.
Key Responsibilities:
* Manage a large team responsible for handling customer inquiries and bookings.
* Develop strategies to enhance customer satisfaction and improve operational efficiency.
* Collaborate with cross-functional teams to optimize logistics and scheduling processes.
Requirements:
* Tertiary qualifications in a relevant field, preferably in business or management.
* Proven experience in leading high-volume call centers, with expertise in process improvement and change management.
* Strong leadership skills, with the ability to influence stakeholders and drive results-oriented initiatives.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and external partners.
About This Role:
* As a key member of our organization, you will have opportunities to grow professionally and contribute to driving business success.
* You will be part of a dynamic team that values collaboration, innovation, and excellence.
Why This Role is Attractive:
* Our company offers a supportive work environment, empowering employees to achieve their goals and make meaningful contributions.
* We prioritize employee development, providing training and resources to help you succeed in your role.