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Job Req Number:
Time Type: Full Time
Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.
DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist, Air & Sea in Melbourne.
The Customer Service Specialist plays an integral part in the logistic supply chain, liaising with customers and service providers providing information and problem solving. Working closely with and reporting to the Senior Team Lead – Customer Service, the role is responsible for delivering outstanding service to both internal and external stakeholders through timely, accurate, and effective resolution of customer enquiries and issues.
Your typical day at DSV:
* Build and maintain strong, professional relationships with customers.
* Provide customers with service information, including rates and available DSV services.
* Manage inbound calls, including reception overflow, and direct enquiries to the appropriate team members.
* Identify, investigate, and resolve customer issues, ensuring timely follow-up where required.
* Generate spot quotations in CargoWise One (CW1) when standard rates are not available.
* Maintain and update the Order Manager Workbench in CW1 and monitor performance priorities.
* Attend customer visits alongside the Commercial Team or Customer Service Manager.
* Ensure customer details, SOPs, and Client Organisation notes are accurate and kept up to date.
* Create customer-specific reports using CW1 and recommend process improvements to enhance service delivery.
About you:
* You bring at least 2 years of experience in a similar customer service role within the logistics or freight industry.
* Strong communication skills (written and verbal) and the ability to interact confidently with internal and external stakeholders.
* A collaborative team player who contributes to efficiency, teamwork, and continuous improvement.
* Adaptable and resilient, with a desire to grow and develop in a fast-paced, evolving business.
* Experience and working knowledge of CargoWise One (CW1) is essential.
Why DSV?
Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere.
At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here. We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities. Visit dsv.com