At
My Care Options
, we simplify the aged-care and home-care journey for older Australians and their families. Our mission is to connect individuals with trusted, high-quality home-care providers that best suit their unique needs, preferences, and budget. We believe in
transparency, compassion, and empowerment
—helping clients make informed decisions with confidence and ease.
Role Purpose
The
Partnership Manager
plays a pivotal role in expanding and nurturing our network of
Home Care Package (HCP)
and
Support at Home
providers across Australia.
This role bridges relationships between
providers
and
participants
, ensuring both sides experience value, clarity, and confidence throughout the care journey.
You'll be responsible for building long-term partnerships with providers while supporting participants as they navigate care options—from initial matching to onboarding and ongoing support.
Key Responsibilities
Partnership Development & Management
* Identify, engage, and onboard new home-care and community-care providers aligned with My Care Options' quality and service standards.
* Build strong, ongoing relationships with providers—acting as their trusted liaison and advisor.
* Negotiate partnership agreements and manage referral relationships that create mutual value.
* Support providers with insights, trends, and strategies to improve participant satisfaction and referral conversion.
Participant Support & Guidance
* Assist participants and their families in understanding
Home Care Packages (HCP)
and upcoming
Support at Home reforms
.
* Provide clear, empathetic guidance on how to access, switch, or maximise their home-care funding options.
* Help participants navigate their care journey—from inquiry to connection with a suitable provider.
* Ensure every participant feels supported, informed, and empowered to make the right choice.
Network Growth & Performance
* Monitor provider performance (response times, conversion, satisfaction) and initiate improvement discussions when necessary.
* Collaborate with internal teams (matching, marketing, operations) to enhance the provider onboarding and participant referral process.
* Maintain accurate partnership data within CRM systems and generate reports on network performance and growth opportunities.
* Represent My Care Options at industry events, expos, and networking sessions to strengthen brand presence and establish new relationships.
Key Skills & Experience
* 1–2 years' experience
in partnership development, relationship management, or business development—preferably within
aged care, home care, or healthcare services
.
* Strong understanding of
Home Care Packages (HCP)
and the upcoming
Support at Home reforms
.
* Ability to explain funding structures, care options, and eligibility criteria to participants and families with clarity and empathy.
* Proven ability to build strategic, trust-based relationships with external stakeholders.
* Excellent communication, negotiation, and presentation skills.
* Strong organisational skills, with the ability to manage multiple relationships and deliverables simultaneously.
* Analytical mindset with the ability to interpret partner performance data.
* Familiarity with CRM systems (e.g., HubSpot, Salesforce) and reporting tools.
* Passion for improving aged-care access, transparency, and quality outcomes for older Australians.
What We Offer
* A purpose-driven role where your work directly improves lives.
* Opportunity to shape a fast-growing, mission-led organisation in the aged-care sector.
* Competitive salary + performance-based incentives.
* Supportive and collaborative team culture.
* Ongoing professional development and training in aged-care reforms, provider engagement, and leadership.