Job description:
Are you looking to join the healthcare industry?
Our client, a leading diagnostics provider in the Health Care Industry is seeking a number of exceptional customer service agents to join their Mt Waverley team!
For you:
A commencing salary of $58,980 plus superannuation
Structured, 6-week learning and development program to set you up for success!
Free, secure onsite parking for all employees
Employee benefit scheme offering salary packaging options, discounted health insurance and gym memberships, banking and travel benefits
Opportunity for flexible work arrangements based on performance after 3 months
Recognition and Reward program, including awards and retail discounts
Monthly events including birthday cakes, morning tea, Culture and Engagement activities, charity fundraisers, and team building
State of the art building with inbuilt Micro Market, table tennis table, professional Nespresso coffee machine, and fruit deliveries
Your responsibilities will incorporate:
Proactively respond to a range of enquiries from patients, carers, and customers
Manage appointment bookings and requests
Communication of private and sensitive information to stakeholders, ensuring accuracy in transferring information.
Accurate record keeping with a focus on quality and accuracy of data
Experience in a customer service and/or call centre environment
Experience in the medical environment highly advantageous
Professional written and verbal communication skills
High-level problem-solving skills with detail focus
Exceptional interpersonal skills with the ability to build robust working relationships.
Please note you must be fully vaccinated to be considered for this role
Note: You may be required to provide evidence of your COVID-19 vaccination status.