Customer Service Agent (12-month maternity leave cover)
Full-Time | Fixed Term
About Us
At Victory Curtains and Blinds, we’ve been delivering premium, custom-made window furnishings to Australian homes for over 35 years.
We’re part of the global Hunter Douglas Group, a world leader in innovative, high-quality window covering solutions. Our vision? To be the fastest-growing, most loved window covering company in the world.
We hire driven, customer-focused people who want to contribute to a growing business and build meaningful careers.
About the Role
We’re looking for a passionate and organised Customer Experience Specialist to join our team for a 12-month maternity leave cover (full-time contract).
In this role, you'll be the first point of contact for customers who need service support, warranty assistance, or help resolving post-sale issues. Your ability to communicate with empathy, stay organised, and collaborate across teams will be key to your success.
This is a fixed-term opportunity offering great experience in a high-performing team within a leading national brand.
Key Responsibilities
* Respond to customer enquiries via phone and email with empathy and professionalism
* Create and manage service jobs in our CRM system (Insight)
* Manage warranty enquiries, including out-of-warranty quote requests
* Own and resolve complex or escalated customer cases
* Liaise with technical, recovery, and scheduling teams to deliver timely outcomes
* Support booking coordination when deeper service involvement is required
What You’ll Bring
* Experience in a customer service, contact centre, or service coordination role
* Exceptional communication skills—confident, calm, and empathetic
* Strong organisational skills and the ability to prioritise under pressure
* Proficiency in CRM/ticketing systems (e.g. Insight or similar)
* A proactive and problem-solving mindset
* Ability to work collaboratively across teams and departments
* Flexibility and resilience in a fast-paced environment
What’s in it for You?
* A valuable 14-month contract with a trusted and growing national brand
* Supportive, team-focused work culture
* Full training provided and opportunities to broaden your customer service skills
* Join a company where your contribution is valued—and where quality, care, and customer satisfaction come first
Apply Now
If you're a strong communicator with a passion for customer service and you're looking for a meaningful contract role—we’d love to hear from you.