Totally Workwear Mount Isa is looking for an experienced and motivated Retail Supervisor to join our team in Mount Isa. Experience in a retail clothing environment (workwear apparel an advantage) and solid understanding of business to business sales is required. A successful applicant must display exceptional customer service skills, can multi task at times in a fast paced work place, eye for detail preparing customers orders, and a fast learner that communicates well with customers & in a team group. This is a full time position and you must be available Monday - Friday and rotational Saturdays.
The successful candidate must be able to work autonomously and within a team environment. They must be task orientated and have exceptional time management skills. This role will be customer facing and supports the manager in the daily operations of the store.
Qualifications & experience
● Certificate III in Business or higher degree
Key Responsibilities
● Greet and serve customers as the highest priority, ensuring a consistently positive customer experience.
● Supervise, coordinate, and support the daily activities of the sales team, ensuring adherence to store procedures and standards.
● Provide information, advice, and assistance to customers, and deliver training and coaching to staff to enhance their sales performance and customer service skills.
● Manage and fulfil customer orders and requests, including preparing quotes and processing purchase orders.
● Oversee the receiving, preparation, and display of goods within the store and external display areas.
● Develop comprehensive product knowledge across all stock categories.
● Coordinate visual merchandising, including window displays, store layout, and product presentation.
● Supervise or perform pre-packing, packing, weighing, assembling, pricing, and preparation of goods for sale.
● Ensure correct product presentation, including shelf filling, replenishment, and other display methods.
● Process customer payments by all accepted methods.
● Record sales and credits using POS software.
● Supervise the receiving, unpacking, invoice checking, and allocation of stock, ensuring accuracy and proper handling.
● Oversee the wrapping, packing, and dispatch of goods.
● Implement and monitor loss prevention practices to protect company assets.
● Maintain store cleanliness and ensure a neat, organised environment.
● Participate in and supervise stocktaking activities.
● Carry out basic clerical tasks, including handling telephone calls, emails, and document filing using established systems.
● Provide supervision and training to junior staff and Level 1/2 retail assistants.
● Respond to and process customer enquiries, quotes, and orders in a timely, professional, and respectful manner.
● Perform store opening and closing procedures, including security tasks and cash handling security.
● Work collaboratively with all staff, fostering a positive and cooperative team environment.
● Demonstrate initiative by completing tasks as they arise, without waiting for direction.
● Act at all times in the best interests of the business.
● Exercise discretion and take responsibility for one's own work, consistent with the level of autonomy required for the role
* Honest and reliable and positive attitude.
Our ideal candidate will be self-motivated, a team player and willing to provide support in all facets of the role.
About us
Totally Workwear Mount Isa is a leading retailer of high-quality workwear and protective equipment. With a focus on providing exceptional customer service and top-of-the-line products, we have established ourselves as a trusted brand in the Isa. We are a family owned and operated business.
Apply now and become a valued member of the Totally Workwear Mount Isa