**Customer Service Role**
We are seeking a skilled Customer Service professional to join our team in a part-time capacity.
As a key member of our service staff, you will be responsible for delivering exceptional customer experiences through prompt, efficient and courteous interactions during check-in, check-out and throughout guests' stays.
This role requires strong product knowledge, excellent communication skills and the ability to work effectively in a fast-paced environment.
To succeed in this position, you will need:
* Prior experience with hospitality software
* An outgoing, confident and engaging personality
* Demonstrated customer service experience combined with outstanding communication skills
* Professional and friendly telephone manner
* Exceptional presentation and grooming
* Energy and enthusiasm with an eye for detail
* Full working rights in Australia
* Availability to work varied shifts including early morning, late evenings, weekends and public holidays
You will enjoy numerous benefits as part of our team, including worldwide accommodation & food & beverage discounts, extensive employee benefits & special rates with partnership brands, wellbeing at work - Work Your Way, recognition including complimentary hotel stays, and training and career development opportunities.
Join us and discover why we are one of Australia's largest hotel networks, supporting over 50+ brands across 110 countries. Our focus is on developing your skills and providing a rewarding work-life balance that allows you to explore limitless possibilities.
Key Responsibilities:
* Delivering exceptional customer service
* Maintaining control of guest and hotel accounts
* Promoting and up-selling hotel facilities
* Maintaining a high level of professionalism and confidentiality
* Ensuring timely delivery of guest amenities and recommendations
Benefits:)
* Employee discount
* Employee mentoring program
* Professional development assistance
Schedule:
* Afternoon shift
* Evening shift
* Rotating roster
* Shift work
* Weekend availability
Supplemental pay types:
* Overtime pay
* Penalty rates
Work Authorisation:
* Australia (required)
Work Location:
* One location