Telstra retail: customer service & sales consultant (expression of interest)

Employment Type: Permanent
Closing Date: 14 July 2026 11:59pm
Job Title: Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Responsibilities

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary & Benefits

• Salary includes base pay, 12% superannuation, and up to 10% variable remuneration (subject to plan rules). The first 2 months of remuneration are guaranteed while you learn on board.
• Generous discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave options: 16 weeks paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & career growth: Access over 17,000 learning programs on LinkedIn Learning and the Future Ready program to build and advance your skills.
• Flexible working hours and supportive approach to parental leave.
• Recognition and rewards: Monthly performance rewards and a range of recognition programs.
• Inclusive culture: Diverse and inclusive team where every perspective is valued and respected.

Qualifications

• Great communication skills and a natural ability to connect with people.
• Solution-oriented approach – thinking on your feet and tailoring solutions for each customer.
• Strong sales drive – motivated to achieve and exceed sales targets and KPIs.
• Passion for learning and continuous development.
• Resilience and positivity – a can‐do attitude, even when busy.
• Customer-facing experience is a plus but not required; enthusiasm and willingness to learn are essential.

Equal Employment Opportunity

Telstra is an equal‐opportunity employer. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. If you require accessibility support or adjustments during the recruitment process, please contact our Disability and Accessibility inbox at disabilityandaccessibility@team.telstra.com.