Position title Manager Family Violence and Homelessness
Position holder Vacant
Program Family Violence
Funded by Grampians Community Health
Based at location Horsham
Responsible to
• General Manager Community Services
* Chief Executive Officer
Direct reports
• Program Leader Family Violence Services
* Program Leader Family Violence (Home Agency)
Award Victorian Stand-Alone Community Health Services (Health and
Allied Services, Managers and Administrative Officers) Multiple
Enterprise Agreement 2022-2026
Classification HS7
Hourly rate $63.32 Annual $125,120
Status Full Time – Maternity leave backfill position ceasing 29 May 2026
Hours per week 38
PD last updated and
approved by CEO
March 2025
Remuneration package
The remuneration package for this position in addition to salary includes:
1. Superannuation Guarantee as per legislated provisions.
* Over award payment of $4.05 per hour ($8,000 per annum based on full time hours) to
compensate for reasonable overtime, after hours work attendance for meetings and
backfill when the General Manager Community Services is on leave.
* Generous not for profit/charitable institution salary packaging.
Additional over award allowances may be negotiated with the Chief Executive Officer.
Position summary
The Manager Family Violence and Homelessness provides management and leadership
to program functions related to delivering direct client support for the communities that
Grampians Community Health serves. The position will require travel between GCH work
sites.
The position provides effective operational management and leadership to staff who provide
a range of family violence response services and the Wimmera Orange Door. A component
of this role is the contribution to the operational leadership of the Orange Door in
collaboration with FSV and other service providers in the hub.
The position will contribute to achieving the vision, goals and values articulated in the GCH's
strategic plan and enhance the interconnection between GCH services.
Key responsibilities
Operational
1. Provide effective leadership to Program Leaders and staff in the delivery of Family
Violence and Homelessness services that are accessible, responsive, safe, flexible,
timely, client focussed and best practice across the Grampians Community Health
Catchment.
2. Proactively identify, develop and maintain opportunities and collaborations beneficial to
GCH, clients and community.
3. Provide timely advice and recommendations to the Executive on current and emerging
issues, service gaps, Family Violence and Homelessness program needs and
resource requirements.
4. Provide supervision and support to Family Violence and Homelessness staff including
efficient planning and rostering of staff supervision, and ensure staff are engaged in
supervision and support to students as required.
Governance
5. Develop, implement, and evaluate procedures, systems and processes as part of
continuous quality improvement to ensure efficient, appropriate and responsive services.
6. Work with complainants, staff, clients, partners and providers to identify concerns and
develop options to achieve resolution within the GCH policy guidelines and quality
improvement and risk management frameworks.
7. Ensure sound clinical governance procedures are in place and always followed.
8. Ensure Family Violence services are delivered in adherence to funding guidelines,
partnership arrangements and relevant accreditation standards.
9. Set and monitor performance targets and provide regular reports to General Manager,
partner agencies and funding bodies as required in a timely manner.
Financial
10. Collaborate with Finance and General Manager to develop Family Violence and
Homelessness annual budget and ensure program/s operate within budget
allocation.
11. Prepare reports, submissions and funding applications in conjunction with the General
Manager within required timelines.
Other
12. Other duties commensurate with current skills and experience as agreed with the
General Manager or the Chief Executive Officer.
Key selection criteria
Qualifications
* Tertiary qualification in social services or a related field (relevant Bachelor qualifications
are highly desirable).
* Or demonstrated relevant experience in managing large and diverse teams within the
community service setting.
Mandatory
2. Strong knowledge and understanding of community services.
3. Strong understanding of leadership models.
4. Strong understanding of continuous quality improvement and accreditation.
* Experience working with groups of people who frequently feel disengaged,
disenfranchised and experience challenging social, educational and personal situations.
* Knowledge of the issues relating to preventative health and life situations that can lead
a person to seek assistance, counselling or family violence supports and services.
5. Knowledge and understanding of government policies relevant to the programs.
* Knowledge of contemporary responses services systems.
Desirable
6. Minimum two years in senior management position.
7. Experience in leading community services programs.
* Ability to maintain records accurately and efficiently in line with organisational audit
requirements.
* Experience building, contributing and maintaining networks for organisational and client
benefit.
* Experience of relevant funding streams.
Demonstrated skills and experience
* Attention to detail with well-developed administrative and organisational skills to
effectively manage high volumes of work and determine priorities, meet targets and
deadlines.
8. The requirement to always maintain confidentiality.
9. Computer software, including Microsoft Office, Videoconferencing and the internet.
* High level verbal and written communication skills that enable effective and appropriate
communication with a broad range of stakeholders at all levels.
* Demonstrated ability to positively contribute to workplace culture and practices.
Licences and registrations
10. Current Victorian driver licence
11. Current National police check (less than 3 months old)
* Current Employee Working with Children Check
Personal attributes
12. Empowering
13. Professional
14. Inclusive
15. Compassionate
* Courageous
Conditions of employment
This position is a Full time - Maternity leave backfill position ceasing on or before 29 May 2026
and requires the following checks:
16. Satisfactory police check
* Employee Working with Children Check
Required training
17. MARAM Leading Alignment
18. MARAM Comprehensive Risk Assessment and Management
* Sentrient online learning management system courses as required.