Guest Service Agent - Rydges Fortitude Valley
As market‑leading experience creators, we bring to life some of the best‑known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award‑winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
About Rydges
Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort‑style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest's stay.
About Rydges Fortitude Valley
A stunning blend of heritage and lively entertainment, Rydges Fortitude Valley is at the heart of it all. Want to join the team that passionately brings the local Brisbane experience alive with an urban sense of flair and a twist of rural charm every day at this 4.5‑star hotel? Now's your chance
About the role
We are looking for an upbeat and friendly Guest Service Agent with a love for all things customer service. People are your passion and building rapport comes naturally to you which will assist in creating memorable guest experiences. Your strength lies in your attention to detail and strong communication to ensure each guest stay is perfect
* Incredible team member discounts from your first day on‑the‑job.
* 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more.
* $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
* Awesome winter and summer savings and discounts at Thredbo.
* Rapid career growth opportunities through our EVT network.
* Local community involvement, volunteering and charitable giving.
* Australia and NZ's largest and most diverse experiences company.
Skills & Experience
* Exceptional customer service and communication skills
* Extremely professional telephone & email etiquette
* Be flexible and adaptable to a shift working roster which includes weekends and night shifts
* Professionally mannered
* Exemplary levels of personal and workplace presentation
* Previous exposure and understanding of OPERA property management system
* A can‑do and willing attitude
* The ability to work in a strong team‑focused environment
* The ability to show initiative and workplace initiative
* Experience in a similar role or position
* The ability to multitask
If you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here .
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