About Us
Queensland Museum is a leading cultural institution and custodian of the State Collection, connecting communities through exhibitions, programs and events across a network of museums. The Experience and Engagement team delivers high-quality, audience-focused visitor experiences that inspire discovery, learning and connection.
How You'll Contribute
As Senior Team Leader, you will lead front-of-house operations to deliver a seamless, safe and engaging visitor experiences. You'll oversee daily operations, coordinate staffing and logistics, manage visitor flow, and respond to customer enquiries and issues. The role also leads safety and security functions, including emergency response and compliance with Conditions of Entry, while supporting the delivery of programs, events and exhibitions.
What You'll Bring To The Role
* Demonstrated experience leading large, customer-facing or operational teams
* Strong organisational capability, including rostering and real-time resource management
* Proven ability to manage competing priorities in a fast-paced, high-volume environment
* Confident communicator with the ability to engage, influence and resolve issues effectively
* Experience handling complex customer situations and driving service excellence
* A proactive approach to safety, compliance and fostering an inclusive team culture
Why Join Us
Be part of a dynamic, collaborative team delivering exceptional cultural experiences to diverse audiences. This role offers the opportunity to lead from the front, shape visitor experiences, and contribute to a positive, inclusive workplace within one of Queensland's flagship cultural institutions.
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