Job Overview
We are seeking a highly skilled and detail-oriented Systems Analyst to join our team. As a key member of our Go To Market (GTM) team, you will play a vital role in onboarding and supporting products sold through our global operating model.
The successful candidate will be responsible for developing in-depth knowledge of our systems, processes, and colleague workflows. They will troubleshoot technical issues to ensure the seamless flow of products from sales to reporting and revenue recognition.
This is an excellent opportunity for a talented individual who is logically minded, capable of testing and fixing issues accurately, and able to communicate complex technical flows effectively.
Main Responsibilities
* Collaborate with colleagues to support strategic goals and objectives.
* Work with business analysts and QA testers to configure products in relevant applications to meet business requirements.
* Proactively enhance knowledge of our systems and industry-standard configuration frameworks and methodologies.
* Coordinate with development teams when new functionality is required in our platform.
* Identify risks and issues, recommending appropriate mitigation strategies.
* Handle technical troubleshooting and issue resolution.
* Support all aspects of the release process, including initial configuration, issue fixing, and testing.
Requirements
* Excellent communication skills to understand requirements and translate them into system configurations.
* SQL knowledge for data management and troubleshooting.
* Logical thinking with strong attention to detail.
* At least 2 years of experience in application support or systems analysis.
* Experience in documenting troubleshooting processes.
* Ability to build stakeholder relationships and communicate complex ideas clearly.
* Analytical problem-solving skills, with the ability to apply new concepts to resolve issues.
Benefits
This role offers a hybrid work model with flexible working arrangements. You will be part of a dynamic team that values innovation, diversity, and personal growth.
As a valued member of our team, you will have access to ongoing training and development opportunities to help you achieve your career goals.
You will also be part of a global community that celebrates individuality and promotes inclusivity.
About Us
We are a leading provider of software solutions that help businesses streamline their operations and achieve their goals. We are passionate about delivering high-quality products and services that make a real difference in people's lives.
We value our employees and recognize their hard work and dedication. We offer a comprehensive benefits package that includes health insurance, retirement plans, and paid time off.
We are committed to creating a workplace culture that is inclusive, diverse, and supportive of all employees. We believe that every individual has a unique perspective and contribution to make, and we strive to create an environment that encourages creativity, innovation, and collaboration.