Job Description Oaks Melbourne Southbank Suites is seeking a full-time Night Guest Service Agent who is passionate about delivering exceptional customer service. As the first point of contact during the night hours, you'll ensure guests feel welcomed and supported throughout their stay. Key Responsibilities Include: Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs. Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service. Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability. Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience. Hourly rate: Monday - Saturday: $32.25 Sunday: $38.70