Technical Training Position
We are seeking an enthusiastic and passionate individual to lead the training, assessment, and skill development of our Service Technicians.
About the Role
This position involves developing and implementing effective local processes, imparting technical expertise, and supporting in the generation of training material.
Key Responsibilities:
* Plan, coordinate, and deliver technical training for Technicians, Agents, and Managers.
* Act as a technical subject matter liaison across teams and stakeholders.
* Develop, update, and share best practices and technical knowledge.
* Provide technical support and tools to the service team and field staff.
* Conduct competency assessments and on-site work audits.
* Maintain and manage technical documents to ensure accessibility and accuracy.
Requirements
To be successful in this role, you will need:
* Previous experience in a similar position, facilitating training and conducting assessments within a field role.
* An understanding of technical product training.
* Experience working in a service environment.
* A proven background in mechanical or electrical systems.
* Residential experience with Garage Doors is advantageous, but not essential.
* Proven experience designing, developing, and updating existing training packages is highly desirable.
* Certificate IV Training and Assessment is desirable but not essential.
What We Offer
As a valued member of our team, you can expect:
* A fulfilling workplace with opportunities for growth and development.
* A hybrid role with flexible working arrangements.
* Peer-to-peer recognition via our 'AAA' Nominations and awards.
* A wellbeing committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities.
* Empowering Wellness: Every Employee has access to a WhereFit membership, accessing discounts for Gym memberships, apparel, and more.