Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.
About the Role
We are seeking a motivated and enthusiastic individual to join our Reservations team as a Reservations Consultant.
This is a permanent full-time position based on Hamilton Island. Reporting to the Customer Service & Sales Manager, the Reservations Consultant will be the first point of contact for our customers, assisting them with enquiries and booking their ideal experiences.
This role is based at Hamilton Island Marina and will require you to live on Hamilton Island. Accommodation on Hamilton Island can be arranged through Cruise Whitsundays. Rent will be processed through payroll deductions fortnightly. You will also be responsible for paying for your own utilities.
Key Responsibilities
* Keep up to date with all Cruise Whitsundays products, timetables, promotions
* The accurate input/management of email, phone, web chat and direct bookings into
* Correctly processing booking payments and correctly finalising EOD cash ups
* Stay up to date Reservations Policies and Procedures
* Corporate Values, Code of Conduct and relevant policies and procedures (as may be changed and update communicated from time to time).
* Collect and provide catering information
* Service the Retail Store and upsell merchandise
* Prepare necessary paperwork/manifests for the following days operation
* Respond to customer feedback in accordance with Policies & Procedures
Requirements
You have a passion for the Tourism Industry with a real commitment to delivering the best standards of customer service. You are self‐motivated, competent, adaptable with an eye for detail and demonstrate exceptional administration and sales skills.
* Strong Customer Service and Sales Skills
* Proficient with MS Office and general administrative skills
* Confident with the use of technology and communication devices
* Excellent written and spoken communication skills
* Ability to multi‐task competing priorities and a solution‐based problem solver
* A natural ability to convert bookings through excellence in provision of information and knowledge
* Any energy that's dynamic and you have fun when you work – your smile will say it all
* Familiar with Customlinc or similar reservation platform (desirable)
* Ability to work flexible hours including weekends, evenings and public holidays between the hours of 6:30 am and 6:30 pm
* Minimum 1 year's customer services/sales experience
* Hamilton Island based Consultants: Driver's License (desirable)
* Certificate II in Tourism or Business Admin (desirable)
Benefits
* Generous discounts on Journey Beyond travel and experiences
* An attractive salary and positive work environment
* Study Assistance Policy
* A career with opportunities for progression, transfers, and secondments
* Employee Referral Policy
* Parental Leave program
* Purchased Leave policy
* Private Health discounts
* Employee Assistance Program
* Discounts on Journey Beyond merchandise
* Discounts at the Cruise Café & Bar
* Discounts at the bar on board vessels
* Free public transport
* Salary sacrifice remote area benefits
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