Posted: 17 June
The role
RESPONSIBILITIES & DUTIES
Meeting and Assessing Clients
- Talk to clients to understand their problems, needs, and goals.
- Check what kind of help they need, such as health, housing, or emotional support.
Making Personalized Plans
- Create care or support plans that fit each client's needs and wishes.
- Work with clients, their families, and others they choose to design these plans.
- Set realistic goals that help clients stay independent and healthy.
Organizing Help and Services
- Match clients with carers or staff and set up schedules.
- Connect clients to doctors, nurses, or other experts for ongoing care.
- Refer clients to agencies or programs that can give extra help, such as training or emergency supplies (e.g., food vouchers).
Managing Money and Resources
- Build and watch client budgets to ensure they get the most out of services, following rules like the Home Care Package program.
- Help clients understand and use the aged care system or other support options.
- Find and use equipment or aids that clients need.
Delivering and Checking Services
- Provide both medical and everyday support to get the best results for clients.
- Ensure services are safe, on time, and of good quality.
- Monitor clients' progress and report on their improvement.
Solving Problems
- Act quickly when there's an issue, complaint, or emergency, such as a health crisis or housing problem.
- Suggest fixes, such as medical help or mental health support, when needed.
Keeping Records
- Write down accurate details about clients and follow all rules and policies.
- Update files to reflect changes in clients' needs or plans.
Working with Others
- Talk to community groups, welfare agencies, or businesses to solve local issues and share resources.
- Team up with the community team to keep services excellent.
- Advocate for clients and negotiate with families, guardians, or professionals to support their wellbeing.
Supporting Independence and Community
- Help clients learn life skills to live independently.
- Encourage clients and families to join community activities for a healthy, active life.
- Coordinate items like transport to appointments or food delivery programs.
Leading and Training the Team
- Guide and train carers or staff to perform their jobs well.
- Check on community carers to ensure they're assisting clients properly.
Growing Skills
- Continuously learn new things and improve skills to better perform the job.
Promoting Fairness and Wellbeing
- Support the public good by ensuring the justice system and community services work fairly.
- Raise awareness about resources and help groups that need extra support in the community.
Planning for Recovery and Goals
- Help clients and families set goals and recover, especially with mental health or after hospital stays.
- Plan and find education or training programs that fit their needs.
Handling Community Needs
- Identify community needs—such as health, housing, or employment—and locate resources to help.
- Lead projects to address local problems, like recreation or welfare issues.
Writing Reports and Requests
- Prepare reports or funding requests for government or other groups to secure additional help for clients.
SKILLS & EXPERIENCE
- A minimum higher degree qualification in marketing, business, or relevant human services, or equivalent experience.
- Sound understanding of the ND.
#J-18808-Ljbffr
