Overview
Newcastle, Newcastle, Maitland & Hunter NSW (Hybrid)
Job Description
Are you passionate about the campervan, motorhome and RV lifestyle and driven by helping Australians enjoy the freedom and adventure they have always dreamed of? Do you thrive in a role where exceptional service, collaboration, and attention to detail truly make a difference? Join CMCA Insurance and help us support Australia's largest RV community by delivering the high-quality service our members rely on. As part of a dedicated and friendly team, you will play an essential role in ensuring our members feel supported, informed, and confident on every step of their journey.
Job Requirements
* Strong communication skills with the ability to engage members confidently and negotiate effectively.
* Exceptional attention to detail and strong time-management capabilities.
* A proactive approach with the ability to work both independently and collaboratively within a close-knit team.
* Tier 2 qualification (or a willingness to obtain it with our support).
* Solid understanding of underwriting standards and procedures, or the ability to learn quickly.
* Experience in client service, insurance operations, or a related support role is highly regarded.
Job Responsibilities
* Provide timely and accurate responses to member and client enquiries across phone and email channels.
* Assess insurance risks and determine appropriate premiums, excesses, and coverage in line with underwriting guidelines.
* Process endorsements, cancellations, quotations, and online referral requests efficiently and accurately.
* Support Business Development Managers with product placement, member enquiries, and urgent operational requests.
* Maintain accurate member and policy records, ensuring full compliance with underwriting and regulatory requirements.
* Collaborate with internal teams to improve workflows, enhance service delivery, and support smooth daily operations.
* Uphold CMCA Insurance values in every member, client, and team interaction, contributing to a positive and supportive culture.
Job Benefits
* Hybrid working – enjoy the balance of office and remote work.
* Competitive remuneration.
* Enhanced superannuation – with voluntary contributions in addition to company contributions.
* Employee discounts – including savings on motor vehicles, car hire, and health & fitness offerings.
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