Operations Manager
The retail operations manager will be responsible for managing all aspects of a retail operation, including delegating responsibilities, ensuring sound business practices, and maintaining effective communication channels.
* Key Responsibilities:
* Demonstrate a passion for delivering excellent customer service and promoting the value proposition to customers through personal actions, behaviours, and outcomes.
* Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure that sound business practices are adhered to and sales targets are achieved.
* Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events, and selling techniques to ensure that profitability is maintained and improved.
* Maintain effective communication channels within direct teams, regional support functions, and external stakeholders, and provide assistance to team members in handling customer complaints/enquiries.
* Identify issues and opportunities based on selling and customer feedback.
* Set objectives and prioritise tasks, ensuring objectives are aligned with overall business strategy.
* Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance.
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Job Requirements:
1. Extensive knowledge of retail operations, management principles, and best practices.
2. Proven ability to lead high-performing teams and drive results-driven initiatives.
3. Strong analytical, problem-solving, and decision-making skills.
4. Excellent communication and interpersonal skills.
5. Able to work effectively in a fast-paced environment with multiple priorities.
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What We Offer:
* A dynamic and supportive work environment.
* Opportunities for professional growth and development.
* Competitive compensation and benefits package.
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About Us:
We are a forward-thinking organisation committed to delivering exceptional customer experiences. We strive to create a workplace culture that values diversity, equity, and inclusion.