Enterprise Cloud Support Professional
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We are seeking a compassionate and technically curious individual to join our team. In this role, you will provide thoughtful and proactive support across a wide range of cloud technologies, helping customers navigate complex issues with clarity and care.
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You will work closely with internal teams and external partners, contribute to service improvements, and grow your technical strengths in a fast-paced, collaborative environment.
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* 1+ years' experience in a Service Desk or technical support role
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* Entry-level certification or experience with cloud technologies such as VMware, Cisco UCS, NetApp, Veeam, Microsoft 365
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* Passion for learning and growing your technical knowledge
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* Strong customer focus with a desire to exceed expectations
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* Experience mentoring or supporting team members
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* Excellent organisation, time management, and communication skills
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* Ability to work independently and collaboratively
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* Adaptable and quick to learn new tools and technologies
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Benefits:
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Our company is committed to providing a supportive and inclusive work environment. We offer:
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* 26 weeks paid parental leave for both primary and secondary caregivers
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* Discounted internet services
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* 20% off mobile services
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* Flexible working arrangements, Employee Assistance Program (EAP), and discounts with big names
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* Celebrating you With monthly rewards and recognition
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* Internal training and resources for continuous learning and growth
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* Yearly allowance for amazing merchandise
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* Fitness Passport for access to multiple gyms and pools
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About You:
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As a compassionate and technically curious professional, you thrive in fast-paced environments and enjoy helping others. You bring a calm and thoughtful approach to troubleshooting, communicate with clarity and empathy, and take pride in making complex things feel simple for customers.
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Join us as we continue to grow and make a mark in the industry!