Education and Social Participation | Little Collins Street (HQ) | Maximum Term - Part-time
* Part-time (0.6 FTE) Maximum Term position to 31 May 2027,based at our Little Collins Street office
* Annual salary is $62,501 + 12% super
* Other benefits include:
* Regular performance feedback and performance reviewprocess
* Supportive environment and caring work culture withwork/life balance
* Cultural Diversity
* Salary packaging (Full FBT employer) including:superannuation, Novated Leases, laptops, mobile phones,professionaldevelopment, subscriptions andmemberships, and briefcases
* Flare Employee Discounts Program
* 17.5% Annual Leave Loading
* Employee Assistance Program (EAP)
AMES Australia acknowledges the traditional custodians of thelands and waters where we live and work. We pay respect to theirelders past, present and emerging.
*AMES Australia offers cultural, ceremonial, and representativeleave to support Aboriginal and Torres Strait Islander employees inobserving significant cultural practices, attending communitymeetings and ceremonies, and fulfilling official duties with theFirst Peoples' Assembly of Victoria.
About the role
If successful, you will provide administrative and languagesupport to the Enrolment and Engagement team, contributing to theefficient coordination of client enrolment and engagementprocesses.
To be considered for this role, you will be able to demonstrate the following key selection criteria
* Proficiency in required community language, spoken andwritten; AND EITHER Minimum of 6 months' experience workingwith online STRATA enrolment processes; and Minimum ofCertificate III in Business Administration or similar field; ORAt least 3 years' experience in an administration or customerservice role
* High level cross-cultural communication skills with theability to support people with limited English skills tonavigate and complete complex enrolment andadministrative processes
* Proven ability to deliver outstanding customer service andsupport, including the ability to communicate effectivelywith a range of people (e.g CALD communities and challengingclients)
* Strong understanding of relevant enrolment processes andcompliance requirements
* Strong interpersonal skills, including the ability tohandle conflict effectively if it arises
* Ability to think on your feet and operate effectively underpressure
* Strong knowledge of STRATA and how it captures and storesinformation
* Attention to detail, with ability to maintain accuracyunder pressure
* Demonstrated ability to take initiative, problem solve andtake the extra mile to engage customers
* Ability to work both independently and collaboratively aspart of a team in a busy environment
* The successful candidate may be required to work at AMESEducation sites in the Southeast or Northwest regions whenrequired
Applications for this position will be accepted up to 6PM on Friday 12 June 2026, however interviews and/or otherselection processes will commence as suitable applications arereceived.
To apply for this position please submit
* Your current resume
* Cover letter addressing the key selection criteria outlinedabove
About us
AMES Australia is a statutory authority which specialises in thedelivery of education, training, employment, settlement andcommunity services to a culturally and linguistically diverse(CALD) client base.
AMES Australia is committed to achieving a diverse workforce andstrongly encourages applications from Aboriginal and Torres StraitIslanders, people from culturally diverse backgrounds and peoplewith disabilities.
For more information about our commitment to Diversity and Inclusion.
AMES Australia is an Equal Opportunity Employer and abides bythe Occupational Health and Safety Act. Applicants must havethe right to work in Australia. All offers of employment aresubject to a satisfactory police check and provision of a currentWorking with Children Check (where required for position).
AMES Australia's Values are: Responsiveness, Integrity,Impartiality, Accountability, Respect, Leadership, HumanRights.
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