**IT Systems Specialist Role Summary**
* A systems-focused position is available for an experienced IT professional.
We are seeking a skilled specialist to ensure seamless technology experience within our physical office environment.
This role covers a broad spectrum of responsibilities, from managing hardware and maintaining equipment to integrating software tools and assisting with day-to-day IT needs.
Key Responsibilities:
1. Hardware & Infrastructure Management:
* Set up, configure, and maintain desktops, laptops, network devices, and peripherals.
* Oversee equipment procurement, allocation, and inventory management, ensuring accurate asset registers.
* Coordinate with office space management for optimal workstation layouts and maintain audio/video equipment.
2. Systems & Software Support:
* Troubleshoot and resolve IT support tickets related to operating systems (Windows, macOS), office productivity applications, and security patches.
* Assist with Google Workspace and Microsoft 365 administration, including email, file storage, and collaboration tools.
3. User Setup, Training & Onboarding:
* Conduct onboarding sessions for new staff, including account creation, device setup, and security briefings.
* Provide ongoing user training on internal systems, telephony platforms, and productivity tools to enhance team efficiency.
4. Tool & Platform Integration:
* Integrate telephony systems (e.g., RingCentral, Aircall), scheduling solutions (Calendly, Acuity), and CRM platforms (e.g., Zoho).
* Implement and manage AI-driven tools (e.g., Avoma, Fireflies.ai) and integrate systems using platforms like Make.com, Zapier, and GoHighLevel.
* Test, evaluate, and deploy new tools, ensuring seamless integration into existing workflows.
5. Project Management & Process Optimization:
* Participate in agile sprints and project task management to deliver IT initiatives on time.
* Identify areas for improvement in IT workflows and suggest enhancements to increase efficiency and reliability.
* Leverage basic web development skills (HTML/CSS/JS) when needed for minor website or portal adjustments.