About HospEquip
HospEquip is a privately owned company that is rapidly expanding into the Healthcare sector and is a leading supplier of equipment into the Hospital, Aged Care and Community Markets.
Due to our continued expansion, we are seeking a self‐motivated, customer‐focused person to join our high‐performance culture focused on empowerment, goal attainment, productivity, continuous improvement, developing leadership capability and a superior workforce.
Responsibilities
* Handling a high volume of calls and enquiries, always striving for a first point of call resolution and an excellent experience.
* Action all inbound emails using CRM.
* Accurate and timely processing of customer orders using SAP CRM.
* Accurate and timely processing of EDI orders from external customers.
* Maintain customer interaction records in CRM.
* Liaise with customers regarding back‐order status and pricing discrepancies.
* Liaising with sales teams, the logistics department and warehouses to provide relevant information for fulfilment of customer orders/enquiries.
* Process all customer returns using SAP CRM.
* Investigate customer enquiries and respond to customer requests.
* Investigate customer account disputes and arrange credits, where necessary.
* Assist with reception duties including mail, phone queue coverage and announcements.
* Adhere to satisfactory BCM and SAP invoice accuracy service level agreements as advised by Senior Manager, Customer Engagement.
* Attend Customer Service Info and Team Toolbox sessions.
* Complete ad hoc reporting.
* Appointment of specialised duties based on specific customers and/or products.
* Assisting sales team in preparing quotes, offering product guidance and fielding general enquiries.
* Collaborating with other departments to ensure sales, marketing, queries and deliveries are handled efficiently.
* Developing and maintaining filing systems to maintain sales records, customer and supplier pricing files, and preparing both internal & external reports.
* Assisting in the preparation of tenders and large contracts.
* Attending to customer showroom enquiries.
* Administration of NDIS sales.
* Administration of customer rentals.
* Administration of DVA sales.
Key Qualities
* Excellent communication skills to communicate effectively with customers (written and oral).
* Exceptional time management skills.
* Excellent problem‐solving and ability to troubleshoot issues for customers on the phone.
* General professionalism and confidentiality.
Experience
* At least 2 years of previous Customer Service experience.
* Experience with SAP or other ERP systems.
EEO Statement
Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.
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