About Us
JB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups. We specialise in consumer electronics, home entertainment, small appliances, and white goods.
Our purpose is to help people live, learn, work, and play better with better technology and entertainment options.
About the Role
You will be working under the Home Services Contract Lead to manage a team of contractors that deliver services to our customers.
Key Responsibilities:
* Supervise subcontractors to ensure they meet safety, quality, and service standards.
* Resolve customer complaints and issues promptly and effectively.
* Manage and optimise work schedules to ensure efficient use of resources.
* Develop strong relationships with internal and external stakeholders.
* Liaise with commercial teams to drive business growth.
* Conduct training sessions on safety, compliance, and service standards.
* Ensure adherence to organisational goals and values.
About You
* You should have experience in Audio-Visual (AV) technology, preferably in construction.
* You must be able to identify problems and develop effective solutions.
* You should have strong written and verbal communication skills.
* You should be able to influence and negotiate with internal and external stakeholders.
* You should have knowledge of appliance and technology products, installation methods, and house construction types.
This role requires you to lead a team and make decisions that align with our organisational goals and values.