Front Office Host Opportunity
We are seeking a skilled and charismatic Front Office Host to join our team. As a key contributor, you will be responsible for providing exceptional guest service and creating memorable experiences.
Job Description
As a Front Office Host, you will be the first point of contact for our guests, setting the tone for their stay. You will be responsible for greeting and checking-in guests, responding to inquiries, and resolving any issues that may arise during their visit.
You will also have the opportunity to work closely with our internal and external stakeholders to ensure seamless communication and collaboration.
This is a casual role, requiring flexibility and adaptability to work a rotating roster, including mornings, evenings, and weekends.
Required Skills and Qualifications
* Guest Service Experience: We are looking for individuals with prior experience in the front office or reception team who can demonstrate excellent guest service skills.
* Attitude and Behaviour: A positive attitude, friendly demeanor, and strong interpersonal skills are essential for success in this role.
* Communication Skills: Effective communication is critical in this role, as you will be interacting with guests, colleagues, and other stakeholders on a daily basis.
* Property Management System (PMS) Knowledge: While not essential, knowledge of a Property Management System (PMS) would be highly desirable.
Benefits
We offer a range of benefits to support your wellbeing and career growth. These include:
* Enhanced Parental Leave: We understand the importance of family and offer generous parental leave policies to support you during this special time.
* Flexible Work Options: We offer flexible work arrangements to help you balance your work and personal life.
* Proactive Health Days: Our proactive health days program allows you to take care of your physical and mental wellbeing.
* Career Development: We are committed to helping you grow and develop your career through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements.
* Accommodation and Food & Beverage Discounts: As an IHG employee, you will enjoy discounts on accommodation and food & beverage at our hotels.
* Discount Retail Platform: Our discount retail platform makes your pay go further by offering exclusive discounts on everyday items.
Seniority Level and Employment Type
This is an entry-level role, and we are seeking candidates who are new to the industry or looking to start their career in hospitality.
The employment type is casual, requiring flexibility and adaptability to work a rotating roster.
Industry: Hospitality