Overview
Performs basic diagnostic, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Shop Foreman (if applicable) or senior technicians.
Responsibilities
- Performs basic diagnostic and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products
- Responsible for the disassembly, assembly, and repair of components and machines
- Performs all service tasks as assigned by the Service Manager
- Prepares all forms (detail of work performed on repair orders) required in conjunction with job assignments
- Reports any additional work required on equipment to the Service Manager, for proper and safe operation by the customer
- Participates in all training programs as directed by the Service Manager
- Accounts for all time and for all materials used in performing work duties
- Maintains a clean work area and performs work in a neat and orderly fashion
- Reports any issues with shop tools, equipment or vehicles that are in a serviceable condition or are unsafe for use
- Follows all safety rules and regulations in performing work assignments
Experience, Skills, and Knowledge Requirements
- High School Diploma or equivalent experience required
- 1+ year(s) of experience performing service repairs
- Ability to write diagnosis and work completed on routine reports (repair orders)
- Proficient knowledge of engines, transmissions, electrical systems and/or hydraulic systems
- Ability to use personal computer and various types of diagnostic equipment
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures
- Ability to speak effectively one-on-one with customers
- Ability to operate vehicles and equipment used for diagnostic purposes
- Valid driver’s license required for potential driving situations
- Ability to operate a forklift
- Must possess set of tools
Physical Demands
- Weight: Lifting up to 50 lbs.
- Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long durations
- Visual: Working with PC, smart devices, and close detailed work
- Driving: Occasional – Short and long distances
- Dexterity: Ability to grasp and manipulate standard tools and office equipment
- Noise: Medium to High
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