Role: Service Advisor
Location: Townsville
Full-Time: Monday–Friday + Rostered Saturdays
Make Every Day a Recent Adventure – No Automotive Experience Needed
Do you love talking to people, solving problems, and being part of a fast-paced, high-performing team? Mike Carney Toyota is looking for an energetic Service Advisor to join our growing team. Whether you're from retail, hospitality, or already in the automotive space, we'll train you to succeed.
Why You'll Love Working With Us
Free gym membership – stay fit and focused
All-expenses-paid staff trips – including sailing, 4WD tours, and Hamilton Island getaways
Monthly staff lunches and team events
Free Cowboys footy tickets
Uniforms provided, plus a cleaning allowance
Ongoing training and professional development – including online and in-person
Staff discounts on vehicles, servicing, and parts
Service excellence awards and incentive programs
Clear career progression – we promote from within
This is more than just a job; it’s a long-term career opportunity with a business that truly values its people.
What You’ll Be Doing
As a Service Advisor, you'll be the key link between our customers and our workshop team. Your role includes:
Being the first point of contact for service customers
Explaining service needs, costs, and timelines clearly and professionally
Keeping customers informed and comfortable throughout the process
Working closely with the workshop to coordinate services efficiently
Delivering outstanding customer experiences every day
What We’re Looking For
A confident communicator with a genuine customer-first approach
Highly organised and able to handle multiple tasks under pressure
Positive attitude and strong team spirit
Basic computer skills
Valid QLD C-Class driver’s licence (manual or auto)
Bonus If You Have
Previous experience in a customer service, retail, hospitality, or automotive role
Interest or basic knowledge of vehicles or servicing
Sales or upselling experience
Familiarity with warranty or insurance claim processes
No Industry Experience? No Problem.
If you're customer-focused, enthusiastic, and ready to learn, we’ll provide full training and mentoring. Some of our best Service Advisors joined us from outside the automotive industry.
How to Apply
If you’re ready to build a rewarding career with a dealership that values growth, teamwork, and excellence, we want to hear from you. Apply now and take the next step with Mike Carney Toyota.
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