The purpose of the Desktop Engineer role is to provide onsite and remote desktop support by responding to and resolving incidents and service requests whilst maintaining a high level of customer satisfaction and investigating, diagnosing, and resolving hardware and software faults related to end-user devices.
Responsibilities
* Providing End User device technical support and a customer-oriented service experience.
* Manning the technical hub for walk-up requests.
* Troubleshooting desktops, laptops, and tablets running a Windows OS (10 and 11).
* Working within Azure AD.
* Working with and troubleshooting common enterprise applications (MS Office 365, Adobe, etc.).
* Troubleshooting peripherals (printers, POS terminals, barcode scanners).
* Ability to work with composure and professionalism when dealing with multiple demands.
Experience and Qualifications
* Minimum 2 years experience with troubleshooting end user issues in a corporate environment.
* ITIL v3, MCITP/MCTS, and/or relevant technical qualifications highly regarded.
What you’ll love about working here
* We recognise the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain a healthy work-life balance.
* At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
* Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.
Apply today!
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