Senior Service Designer A major tech transformation program is on the hunt for a Senior Service Designer to lead the design and delivery of service blueprints across a complex, enterprise environment. You'll collaborate with cross-functional teams to create intuitive, scalable service experiences that align with both business and customer goals. What you'll do: Develop detailed service blueprints, journey maps, and ecosystem models Conduct research, stakeholder interviews, and systems analysis Translate insights into actionable service concepts and requirements Integrate service design into agile delivery cycles Facilitate workshops and present to senior stakeholders Uplift design ops and contribute to service design governance What you'll bring: Strong background in service design within complex/tech-driven programs Expertise in blueprinting, systems thinking & design research Skilled in Figma and human-centred design tools Confident facilitator and communicator Able to distil complexity into clear, deliverable outcomes Deliverables include: Service blueprints (current/future state) Journey maps, personas, stakeholder maps Research insights, workshop outputs & service recommendations If you're a strategic service designer who thrives in large-scale programs and wants to drive meaningful impact - please apply within or email David.bolton(at)aurec.com.