Job Description
As our Customer Service Agent you will provide skilled and productive first points of contact for our customers and visitors within our facilities.
Being a member of our Customer Service team, you’ll ensure a outstanding experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this you’ll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries.
Working schedule: Monday- Friday: 7am to 3pm
To be successful in this role you’ll have:
Customer Focus
Greet all visitors to facility in a timely, courteous, and professional manner.
Work with internal teams around the country to deliver a seamless customer experience.
Provide accurate advice and guidance on customer service requests and incidents.
Concierge
Take telephone calls to facility from both internal and external customers.
Assist with coordination of customer and company events and activities at facility.
Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork.
Conduct audits of critical facility stock and replenish levels as required on:
Support
Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
Action internal and external customer requests via all the internal request systems; email, via phone or face to face.
Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group