First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa, and Ireland. We are a stable and focused company, with over 15 years of consistent growth, continuously winning new clients and evolving our solutions.
We pride ourselves on being a great place to work, with a dynamic culture, clear vision, and strong leadership. We only hire the best people and are seeking an exceptional IT professional with a deep understanding of Managed Services and the needs of mid-tier clients.
Role
To be the right person for this role, you will have a growing body of experience within the telecommunications industry and unified communications, with competence in various Unified Communications technologies. Specifically, experience with UCaaS solutions like Microsoft Teams and Zoom is required, and you should be looking for your next big step. This role offers opportunities for career growth.
In this role, you will:
Contribute to the maintenance, support, and enhancement of UC solutions for SME and mid-sized customers.
Provide remote and occasional onsite support for voice infrastructure and related technologies.
Troubleshoot and resolve a wide range of Unified Communications issues.
Participate in occasional project work in the UC space.
Requirements
To succeed in this role, you should:
Have a passion for and be developing your understanding of telecommunications, especially Unified Communications.
Have solid experience troubleshooting and performing changes in UCaaS solutions.
Knowledge of Zoom and/or Teams is important; experience with Mitel, Cisco UCS, 3CX, Asterisk, and Avaya is a plus.
Have a good understanding of technologies such as VMWare vCenter/ESXi, Networking (DHCP, VLANs, HP Switches, Meraki), SIP Trunking/Devices, Fax over IP (FoIP).
Be self-motivated, autonomous, and a team player, committed to collective success.
Demonstrate dedication and a results-focused mindset.
Possess excellent communication skills in spoken and written English.
Familiarity with Connectwise is a bonus but not required.
Benefits
First Focus values transparency, support, and recognition. We offer:
A competitive salary and a range of benefits.
Access to Uprise, including 1:1 coaching with qualified psychologists or counselors.
Flexible hybrid working arrangements.
10 paid study days annually, with support for certifications and qualifications, including pay rises upon certification achievements.
Weekly internal training sessions and access to our library.
Opportunities for growth through our FastTrack mentor program.
Participation in our MAD (Making A Difference) Council focusing on equality, charity, and the environment.
Regular social events and a positive team culture.
First Focus welcomes applications from neurodiverse candidates and encourages disclosure to facilitate flexible options tailored to showcase your skills.
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