Technical Field Service Representative
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We are seeking a highly skilled Technical Field Service Representative to join our team. As a critical member of our organization, you will play a key role in delivering exceptional customer service and ensuring the smooth operation of our advanced detection and screening technology.
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The successful candidate will have a strong background in electrical or electronics engineering, with experience in troubleshooting and field repair of electrical and electronic systems. You will possess excellent problem-solving skills, the ability to work independently with minimal supervision, and strong communication and interpersonal skills.
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Your primary responsibilities will include:
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* Troubleshooting, servicing, and repairing electrical, electronic, mechanical, and IT systems, utilizing comprehensive product training provided.
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* Professionally communicating with customers, vendors, subcontractors, and internal stakeholders, providing timely and professional responses.
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* Performing preventative maintenance tasks in line with service contracts and schedules.
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* Testing components and circuitry using tools such as multimeters, laptops, and built-in software diagnostics.
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* Diagnosing mechanical, electrical, and electronics-related equipment faults involving low voltage (24 volts or less).
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* Replacing mechanical components such as belts, rollers, and motors, including maneuvering heavy parts with lifting aids.
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* Completing service-related documentation, reports, and compliance training.
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* Staying updated through technical, safety, and job-specific training, both online and in-person.
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About You
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We're looking for candidates who possess:
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* Tertiary qualifications in Electrical or Electronics (preferred).
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* 0–3 years of experience in troubleshooting and field repair of electrical and electronic systems.
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* Strong problem-solving skills and the ability to work independently with minimal supervision.
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* Exceptional customer focus, communication, and interpersonal skills to liaise effectively with clients and stakeholders.
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* Knowledge of IT networking and IT administration fundamentals (highly desirable).
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Rewards & Benefits
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We value and reward our team's hard work and dedication. Individual and company performance is measured against clear goals, ensuring that success is shared through performance-linked incentives.
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This is an exciting opportunity to work with industry-leading technology while contributing to a safer world.