We are seeking a skilled Senior Dispute Resolution Specialist to join our Life Insurance team. As a key member of our team, you will play a central role in how we consider and resolve complaints.
Key Responsibilities:
* Review and manage complex complaints with precision, professionalism, and strategic insight.
* Determine key issues and investigate where further information is required from complainants and third parties.
* Utilise alternative dispute resolution methods to help parties resolve complaints by negotiation.
* Apply a sound understanding of the complaint resolution criteria to resolve financial complaints fairly and efficiently.
About You:
To be successful in this role, you will have:
1. A strong understanding of complaint handling and dispute resolution processes.
2. A strategic mindset, with the ability to align practices with broader operational delivery strategy.
3. Excellent organisational skills, with the ability to work across multiple complaints and activities simultaneously.
4. Resilience and empathy, with the ability to have difficult conversations and maintain a responsive approach to your work.
5. An opportunity to thrive in a culture that values fairness, efficiency, and accessibility.
Benefits:
* A competitive salary package.
* A comprehensive benefits program.
* The opportunity to work in a dynamic and inclusive environment.
Our Team:
We pride ourselves on our commitment to creating a positive and supportive work environment. Our team is passionate about delivering world-class service and making a real impact for our customers.
What We Offer:
* A collaborative and dynamic work environment.
* A range of training and development opportunities.
* A focus on work-life balance and flexible working arrangements.
* A commitment to diversity and inclusion.