We are Goodwin, a multi-award-winning, industry-leading seniors' services and accommodation provider in the ACT and NSW. For over 70 years, our community-owned, not-for-profit organization has provided the Canberra and regional community with vibrant and luxurious retirement living villages, reliable and innovative home care, and the very best in residential aged care facilities.
When you join Goodwin, you'll enjoy exclusive benefits including salary packaging, health insurance discounts, gym memberships, free flu vaccinations, professional development, and much more to support your well-being and career growth
We are Goodwin, a multi-award-winning, industry-leading seniors' services and accommodation provider in the ACT and NSW. For over 70 years, our community-owned, not-for-profit organization has provided the Canberra and regional community with vibrant and luxurious retirement living villages, reliable and innovative home care, and the very best in residential aged care facilities.
Benefits
When you join Goodwin, you'll enjoy exclusive benefits including salary packaging, health insurance discounts, gym memberships, free flu vaccinations, professional development, and much more to support your well-being and career growth
About the Role
As a Home Care Scheduling Assistant, you'll play a vital role in supporting the daily operations of our Home Care programs. You'll work within our administration team to schedule in-home visits that align with client preferences and match them with their preferred Home Care Support Worker.
You will be the friendly first point of contact for clients, families, and those enquiring about our services. This is a role for someone who loves working with people, is great with systems, and has a keen eye for detail.
Salary
Salary is dependent upon the person's experience and qualification.
Key Responsibilities
* Schedule and coordinate client visits, ensuring preferred times and carers are matched wherever possible
* Provide high-quality reception and customer service to clients, families, and visitors
* Support rostering and payroll processing, including approved leave
* Maintain client records, admissions, discharges, and data entry across systems
* Assist with meetings, events, and general office administration
* Manage office supplies and equipment as needed
* Ensure effective communication with stakeholders and contribute to a positive team culture
Essential Skills & Experience
* Strong administrative experience in a fast-paced environment
* Excellent organisational and time management skills
* High-level proficiency in Microsoft Office (Word, Excel, Outlook)
* Exceptional interpersonal and communication skills
* Demonstrated ability to multi-task and prioritise effectively
* Strong focus on customer service and client experience
* Experience with data entry, record keeping, and reconciliation
Desirable
* Experience in aged care, healthcare, or community services
* Knowledge of scheduling and rostering systems
* Qualifications in business or administration
Goodwin encourages applications from Aboriginal and Torres Strait Islander peoples. We are committed to fostering a diverse and inclusive workplace and strongly encourage candidates from all cultural backgrounds to apply.
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Your application will include the following questions:
You must have working rights in Australia to be employed at Goodwin. Which visa status do you currently hold? Have you had 3 covid shots or 1 in the last 12 months? Have you received the influenza vaccine in the past 12 months? For employment with Goodwin, do you have a current (National) Police Check that is less than three (3) years old? Do you hold a current and valid NDIS Worker Screening Check? NOTE - This is mandatory requirement for all positions at The Glen facility (Batemans Bay) and may be required for other locations in the future. Have you previously worked with Goodwin, either as a direct employee, through an agency or as a contractor? Where did you hear about this job?
Goodwin is a multi-award-winning provider of premium aged care services and accommodation. For over 70 years, our community-based, not-for-profit organisation has proudly served Canberra and regional New South Wales. We offer thoughtfully designed independent living villages, dependable and innovative in-home care, and residential aged care facilities held to the highest standards. With a legacy built on trust and excellence.
Join Goodwin and make a meaningful difference today.
Goodwin is a multi-award-winning provider of premium aged care services and accommodation. For over 70 years, our community-based, not-for-profit organisation has proudly served Canberra and regional New South Wales. We offer thoughtfully designed independent living villages, dependable and innovative in-home care, and residential aged care facilities held to the highest standards. With a legacy built on trust and excellence.
Join Goodwin and make a meaningful difference today.
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Perks and benefits Salary Packaging (NFP) Discounted Health Insurance Gym Membership Discounts Retail Store Discounts Continuous Professional Development (CPD) Discounted Vehicle Servicing Professional Registration Reimbursement Discounted Meals at Residential Facilities
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