We are seeking a skilled and motivated Technical Support Specialist to join our team. This critical role is responsible for providing quality customer service and network assurance in a fast-paced environment.
This position requires strong technical skills, excellent communication abilities, and a customer-centric attitude. The successful candidate will be able to work independently and collaboratively as part of a dynamic team.
Key responsibilities include:
* Providing timely and effective technical support to customers via phone, email, or chat
* Maintaining accurate records of customer interactions and resolving issues efficiently
* Collaborating with internal stakeholders to identify and resolve complex technical issues
* Staying up-to-date with industry trends and best practices to continuously improve technical knowledge and skills
The ideal candidate will possess a solid understanding of computer systems and network fundamentals, as well as excellent problem-solving and communication skills. Experience working in a similar role or environment is preferred but not required.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.