Full-time contract role until end of Jan to support sale periods (likelihood of extension or permanency thereafter). Benefits include:
- $63k package paid hourly
- Incredible weekend penalty rates ranging from $40-50 per hour
- Huge staff discounts across SRG retail brands (Rebel Sports, MacPac, Super Cheap Auto, BCF)
- Free onsite parking - Brendale office
Super Retail Group: Where Passion Meets Purpose
Super Retail Group (SRG) is one of Australia and Recent Zealand’s largest retailers & proud owners of four iconic brands: Supercheap Auto, Rebel Sports, BCF, and Macpac.
SRG is looking for Customer Care Consultants to join their team in Brendale. As a Customer Care Consultant, you will engage with customers in a vibrant contact centre, handling high volumes of inbound calls, emails and web chat inquiries.
Role Overview:
Key responsibilities include:
- Delivering exceptional customer service across all channels: phone, email, and webchats
- Managing high volume service related inquiries: orders, refunds, account and general inquiries and feedback within SRG's vibrant contact centre
- Working alongside a team of passionate individuals who are all about creating positive experiences for each other and for their customers
You will work a rotating roster across Monday to Sunday, 7 am to 6 pm.
What We're Looking For:
We’re on the hunt for enthusiastic individuals ready to jump into a fast-paced, fun, and supportive environment at Super Retail Group! You should be:
- Passionate about connecting with customers and making a real difference
- A strong communicator with excellent verbal, listening, and written skills
- A customer service champion with experience in delivering exceptional service
- Available to work over the Christmas period
#J-18808-Ljbffr
📌 Customer Service Consultant
🏢 Weploy
📍 Brisbane City