Medical Office Representative
We are seeking a highly skilled Medical Office Representative to join our team. In this role, you will be responsible for greeting patients, answering telephones, scheduling appointments and performing various administrative tasks.
Main Responsibilities:
* Greet all patients in a polite and helpful manner.
* Schedule, reschedule, confirm and cancel patient appointments.
* Update patient demographic and insurance information at check-in and provide necessary forms for completion.
* Answer phone calls in a pleasant manner and assist callers directly when possible.
* Screen calls, document messages and escalate to the appropriate individual in a timely manner.
* Collect co-pays and patient due balances, review encounter forms for completeness and accuracy, obtain patient signatures and schedule follow-up appointments as needed.
* Help patients activate and navigate their patient portal.
Requirements:
1. High School diploma or equivalent preferred.
2. Driver's license may be required.
3. Experience in a medical office and customer service is preferred.
4. Additional skills/requirements: computer skills and effective cash collection skills are preferred.