We are seeking a proactive and results-driven leader to oversee our online customer service operations.
Key Responsibilities:
* Prioritise and coordinate the work of customer support team members
* Develop and implement strategies for performance improvement and development among team members
* Design and deliver comprehensive training programs for new team members
* Provide constructive feedback and coaching to team members to enhance their productivity and job satisfaction
* Establish and track key performance indicators (KPIs) to measure team performance
The ideal candidate will possess experience in leading customer support teams, proficiency in CRM software, and exceptional written and verbal communication skills.