This is an exciting opportunity to deliver exceptional banking services to our members. As a Personal Financial Specialist, you will be the first point of contact for our clients to service their everyday banking needs such as taking inquiries and processing applications on savings account products, insurances, personal loans, and credit cards, while educating our members on digital banking solutions.
Key Responsibilities:
* Providing seamless end-to-end banking experience
* Making outbound calls to new and prospective members
* Referring mortgage inquiries to our mortgage specialist
* Creatings meaningful conversations with members by building trust and confidence
* Building relationships within the Defence Community
* Educating our members to adopt and use digital banking tools
About This Role:
This is a fixed-term contract role covering a maternity leave, with an immediate start and a planned end date. We are looking for bright minds, promoters of digital banking, and strong numeracy skills in talented individuals to join our team.
We provide training and coaching on the job to equip you with the necessary tools to succeed in this role. You will have access to a range of benefits including staff banking product and services discounts, novated leasing options, paid parental leave, referral rewards, and employee assistance programs.
Requirements:
* Previous experience in retail banking sector
* Tier 2 accreditation is preferred
Benefits:
* Staff Banking product + Services discounts
* Novated Leasing options
* 4 weeks Paid Parental Leave option
* Referral Reward Program
* Employee Assistance Program
* Annual Flu Shot + Blood Donor Leave
* Uniform allowance + Polo Shirt provided
* Service Awards