Job Title: APS3 Participant Support Officer
The ideal candidate for this position will possess a high level of administrative expertise, combined with exceptional customer service skills.
Key Responsibilities:
* Manage and resolve customer matters by taking proactive steps to address their needs.
* Provide reception support, including handling customer inquiries in self-service kiosks and online support platforms.
* Resolve customer enquiries, provide information, and refer customers to relevant government or community services as necessary.
* Coordinate appointments using office facilities, ensuring that these are accessible to all customers.
* Conduct research and investigation activities, preparing associated reports and correspondence.
* Perform a range of data entry tasks, ensuring that follow-up actions are completed.
* Receive and record complaints and feedback within our business systems.
Requirements:
* Proficiency in IT applications, including MS Office, Excel, and Outlook.
* Prior experience in administration and customer service is highly desirable.
* Exceptional written and verbal communication skills.
* An empathetic nature, with the ability to communicate effectively with vulnerable groups.
Benefits:
* $36.27 per hour, plus 10.5% superannuation.
* Weekly pay cycles.
* Nominated choice of superannuation fund.
* Online timesheet submission and approval.
* No hidden costs or payroll deductions.
We value diversity and actively encourage people from diverse backgrounds to apply.
Why You Should Apply:
This role offers a unique opportunity to work in a dynamic environment, providing excellent opportunities for professional growth and development.