Aviation Customer Support Representative
Safran Bankstown, New South Wales, Australia
1 day ago Be among the first 25 applicants
Safran Helicopter Engines Australia is the leading subsidiary of a global aerospace powerhouse.
Based at Bankstown Airport, we support, supply, and maintain gas turbine engines for helicopters in both civil and military markets.
As a trusted OEM, we're known for our technical expertise, reliability, and commitment to innovation.
About the Role
As an Aviation Customer Support Representative, you'll deliver exceptional service to Safran Helicopter Engines Australia's customers across our zoned area.
You'll support the sales and logistics of spare parts, tooling, and accessories while ensuring every customer receives a seamless, high-quality experience.
Your key responsibilities will include:
Managing quotations, negotiations, despatch, and invoicing for spare parts, tooling, and accessories
Coordinating repairs, standard exchanges, and tooling rentals in collaboration with the Maintenance Centre
Arranging the supply of spare parts and accessories for support contracts
Liaising with customers and suppliers to provide updates, order tracking, and forecasts
Tracking and following up customer-owned equipment under repair
Supporting Aircraft on Ground (AOG) requests, including on-call rotation
Preparing customer quotations and sales orders for engines and modules
What You'll Bring
We're looking for a motivated and detail-oriented professional with strong communication and customer relationship skills.
If you're experienced in aviation, spare parts, or a fast-paced technical environment, we'd love to hear from you.
Qualifications and experience
Minimum 3 years' experience in customer service or administration, ideally in commercial aviation
Previous experience in the spare parts or logistics industry
Understanding of aviation quality systems and airworthiness standards
Experience working within contractual obligations (advantageous)
Strong administrative and organisational skills, with the ability to manage multiple priorities
Our Ideal Candidate
Customer-focused and proactive, with a commitment to delivering outstanding service
Highly organised and detail-oriented, with a logical, methodical approach
Strong interpersonal skills and the ability to build effective relationships locally and globally
A collaborative team player who takes initiative and follows through to resolution
A problem solver who stays persistent until the customer's needs are met
Adaptable, enthusiastic, and committed to continuous improvement and professional growth
Why Join Safran?
We offer more than just a job - we offer a career in a globally respected organisation that values:
A collaborative, high-performance culture
Opportunities for growth and leadership development
A commitment to innovation and continuous improvement
A diverse and inclusive workplace where your ideas matter
A diverse range of benefits that support employees across many aspects of life
How to Apply
Submit your cover letter and CV quoting reference number ACSR**** via our careers page:
Apply Here
For assistance, contact Jessica on ************.
SAFRAN is proud to be an equal opportunity employer.
We value the skills, experience, and personal qualities of all our people and select candidates based on merit.
We do not discriminate on the basis of age, gender, gender identity, sexual orientation, race, ethnicity, nationality, religion, disability, or any other characteristic protected by law.
Applicants must have the legal right to work in Australia.
Final candidates will be required to complete a national police check.
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