Residential Property Manager
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The Role:
This is a dynamic position in a Housing Service Centre where you will deliver a range of services and advice to customers with complex needs.
* Provide face-to-face and telephone support, conduct customer interviews, make referrals to support agencies and assess new housing applications.
* Manage rent and maintenance arrears, assessments, payment arrangements, refunds and collections.
* Manage tenancy arrangements, allocations, changes and vacancies, ensuring departmental compliance.
* Conduct property inspections and manage maintenance.
* Maintain accurate records using the Microsoft Suite and internal IT systems.
* Conduct home visits to investigate and resolve tenancy disputes and complaints.
Key Responsibilities:
* Respond to customers professionally and empathetically.
* Manage tenancy and property-related tasks.
* Provide advice and support to customers.
* Maintain accurate records and reports.
* Collaborate with other teams to achieve departmental goals.
Requirements:
* Excellent communication and interpersonal skills.
* Proven customer service experience.
* Basic to intermediate Microsoft Office skills.
* Ability to work under pressure in a fast-paced environment.
* High level of confidentiality, empathy and resilience.
Benefits:
* Able to make a real difference in people's lives.
* Work in a supportive team environment.
* Opportunities for professional growth and development.