Job Summary:
We are seeking a motivated and enthusiastic trainee to join our team on a full-time basis. As a key member of our team, you will be trained to provide excellent customer service, build relationships with customers and employees, communicate with internal teams, handle customer concerns, and offer accurate estimates for additional work or repairs.
This is an exciting opportunity for those who are eager to learn and grow in a dynamic work environment. You will have the chance to develop your skills and knowledge in a supportive team, working towards providing exceptional customer experiences.
* Provide ultimate customer experience face-to-face
* Build and maintain positive customer and employee relationships
* Maintain regular contact with customers to provide updates
* Communicate with internal teams to ensure all vehicles are completed on time
* Handle customer concerns and complaints with prompt solutions
* Offer accurate estimates for additional work or repairs
Requirements:
* Customer service commitment and eagerness to understand customer needs
* Strong verbal and written communication skills
* Basic understanding of automotive systems, open to technical learning
* Professional demeanor, punctuality, and commitment to growth
* Current driver's license
* Adaptability to a dynamic work environment and openness to continuous learning
* Problem-solving mindset for effective customer issue resolution
* Unrestricted right to work in Australia for an extended period
What We Offer:
* Development and mentoring opportunities for personal and professional growth
* Discounted rates on Bupa Private Health Insurance
* Exclusive discounts on vehicles, parts, and servicing
* Employee Assistance Program (EAP) for support during challenging times
* Lifestyle discounts, including gym memberships and retail discounts
* Paid parental leave to support you and your family