As a Bay City Auto Service Advisor, you will act as the channel between our Customers and our Service department. Each day will bring challenge and success - the role will be what you make it.
This is your perfect opportunity to apply yourself to a full-time role, on the beautiful Fraser Coast.
Key Responsibilities of the Role
* Actively listening to our customers - gathering and providing clear information for the technicians
* Quoting customers on vehicle services and repairs
* Proactively communicate to customers
* Upselling beneficial products and services based on the customer's needs
* Daily administration tasks including processing repair orders, invoices, payments and actioning warranty claims
* Nurture our existing, loyal customer base and develop new customer relationships through an, ''Industry Best'' customer experience
About You
* Previous experience as a Service Advisor beneficial
* Reliable and committed to a full-time position
* Available 0730am - 1730pm, Monday to Friday
* Administration experience and excellent computer skills
* Comfortable with uncomfortable conversations
* Understanding of targets, KPIs and industry measures
* Know how to connect with people and appreciate what a quality customer service experience means
* Pride in presentation
* Able to survive and thrive in a fast-paced, high-pressure environment
* Solution focused with excellent time management skills
* Complaint management skills
* Follow a proactive, not reactive approach
* Organised with the ability to multi-task
* A problem solver who is able to prioritise
* Dealership experience will be highly regarded
* DMS experience beneficial
The Benefits
* Payroll processed weekly
* Progression: WEEKLY commissions paid on additional product and service sales
* Progression: MONTHLY CSI bonuses paid on achieving set targets
* No weekend work
We offer modern facilities, and a highly experienced management team to support you in your career.
NB: Only shortlisted Applicants will be contacted
If this role is ticking all your boxes and you want to be a part of our award-winning team, please click APPLY NOW or send your Resume and Cover Letter to
The Sunco Motors Group is a family-owned business successfully operating multi-award-winning dealerships, who have been servicing the motoring needs of Sunshine Coast residents for 3 decades. We have since grown to include Hervey Bay and Kingaroy.
Sunco Motors Group:
* Is an Equal Opportunity Employer
* Provides a Smoke Free Environment