We are seeking a seasoned professional to oversee incident queue management and collaborate with support teams in Sydney.
Key Responsibilities:
* Scheduling and timely assignment of incidents
* Ensuring Service Level Agreement compliance through efficient workflow management
Requirements:
* Proven customer service experience
* Background in IT operations with a focus on technical support
* Excellent communication and interpersonal skills
What We Offer:
* A dynamic work environment that fosters growth and development
* Opportunities for professional advancement and skill enhancement
* Collaborative team atmosphere