The IT Customer Support Representative role plays a pivotal part in delivering top-notch support to users across the organization.
Key Responsibilities:
* Support Delivery: Respond promptly and effectively to user requests, providing guidance and troubleshooting expertise to ensure seamless system performance.
* Technical Proficiency: Leverage helpdesk tracking software to monitor, triage, and resolve issues efficiently.
* Hardware and Software Management: Install, test, configure workstations, software, and peripherals both onsite and remotely, with occasional travel required for onboarding new hardware.
* IT Asset Management: Manage inventory, order, receive, log, and update IT assets to optimize resource utilization.
* User Onboarding and Offboarding: Handle employee IT transitions, including onboarding, cross-boarding, and offboarding processes.
* System Maintenance: Perform daily system checks to maintain networks, systems, and dashboards, ensuring optimal performance and uptime.
Requirements:
* Familiarity with Virtual Workplace Tools: Proficient in using Office 365, SharePoint, and HRIS systems to support virtual workplace needs.
* Collaboration and Communication: Work closely with technology team members and key stakeholders to achieve organizational objectives.