As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. InterContinental Hotels Group inspires us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every chance to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
**What's the job?**
As a Groups & Events Executive you'll make sure all our clients' group booking and events run smoothly - acting as both brand ambassador and trusted partner - you'll connect internal teams to deliver a seamless experience for planners, hosts and meeting attendees or group guests.
**Your day-to-day**
- Take responsibility for the co-ordination and monitoring of all meetings and convention business, special events and leisure groups
- Co-ordinate the allocation of space for the conference and associated events
- Manage the rooming list process for all group segments
- Conduct room familiarizations, pre conference/ group briefings and site inspections
- Under the direction of Groups & Events Manager this person will also develop and maintain working relationships with;
- Proactive sales initiatives for need periods and ensure maximum revenue is achieved during the peak season
- Liaise with the Revenue Team & Reservations Department for room availability and room preferences
- Liaise with the following departments in procurement of the business; Sales Team, IHG Voice Team and Regional Sales & Marketing Team
- Ensure Delphi system is maintained and monitored to ensure correct information is updated, Delphi FDC reports and audits to ensure the team is following these standards
- Ensure contracts are completed and revised
- Manage the standards and procedures of the department, for instance, ensuring that business has been signed prior to commence planning and deposit schedules applied.
- Maintains data accuracy as per established procedures
- Monitor and share competitor/ client activities to assist in developing ideas and strategies to exceed performance and market share
- Drives upselling incentives to exceed department budget/ forecast
- Ensures payments of all accounts are received as per contracted terms & conditions.
- Communicate client requirements and other relevant account / segment information to all relevant departments to ensure their expectations are exceeded
**What we need from you**
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Proficient in the use of Microsoft Office, Opera and Delphi
- Problem solving and organizational abilities
- Flexible work approach
- Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent
- Proactive approach, with strong drive for team results and a track record of achievement
- Demonstrated event planning ability including organizing, Banquet Event Order creation, communicating with departments and effectively delivering to meet the expectations of the client.
- Minimum 2 years' experience in front office / guest services or related roles.
**How do I deliver this?**
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the
guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of th
📌 Groups & Events Executive Intercontinental
🏢 InterContinental
📍 Melbourne