About Us
ADF Health Services provides integrated healthcare services to Australian Defence Force (ADF) personnel across Australia. Serco, in partnership with Bupa, provide defence-ready clinical and support staff across 50+ on-base locations nationally, ensuring that ADF personnel have access to quality on-site medical care. To learn more please visit https://careers.serco.com/apac/en
The Role
As a full-time Registered Nurse within the Medical Advice and Triage Referral Service (MATRS), you will deliver high-quality clinical advice and support to eligible personnel. Your primary responsibilities include conducting clinical assessments, performing triage, and providing medical advice through the 24-hour telephone services: 1800 IMSICK and the All Hours Support Line (ASL). You will be supported by modern clinical decision support tools and standardised scripting, as endorsed by the Commonwealth. All clinical activities must be carried out in accordance with relevant professional standards, legislation, and Defence policies and procedures.
This is a shift-based position requiring availability Monday to Friday, with flexibility to work morning, afternoon, or night shifts as operationally required.
About You / The Ideal Applicant
* A current unconditional and unrestricted registration as a Registered Nurse with the Australian Health Practitioner Regulation Agency (AHPRA).
* At least 2 years full-time, post-graduate experience within the last 5 years in an acute care, primary health, or military setting.
* Recent participation in Continuous Professional Development (CPD) activities in accordance with AHPRA.
* Current Cardiopulmonary Resuscitation (HLTAID009) certification.
* Australian Citizenship and the ability to obtain and maintain a Baseline Defence Security Clearance.
Responsibilities
* Provide exceptional phone handling and administration skills.
* Deliver high-quality healthcare and put patients at ease.
* Work autonomously in a busy environment and contribute to the delivery of high-standard care as part of a multi-disciplinary team.
Rewards & Benefits
At Serco, you'll become part of a global organisation that values diversity, inclusion, and connection. Through our Global Employee Networks, you'll have opportunities to engage with colleagues worldwide, fostering personal and professional growth. This is a career with purpose, supporting Australia's defence personnel and providing meaningful impact.
What You Can Expect
* Attractive hourly rates with a comprehensive benefits package
* Up to 6 weeks paid annual leave, plus personal leave entitlements
* Professional development leave, including CPD leave to support your growth
* Support for reservists, including paid volunteer leave
* Lifestyle and retail discounts through our partner network
* 24/7 mental health support via our Employee Assistance Program (EAP)
* Work alongside a passionate team of healthcare professionals, united by a shared commitment to excellence
Reach out to Polly for a confidential discussion at 08 8432 2544 or email Polly.Buerano@serco-ap.com
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