Job Title:
We are seeking a dynamic Senior Aftersales Professional to fill this key role.
Key Responsibilities:
* Coordinate and manage aftersales services for optimal efficiency
* Monitor customer satisfaction and implement improvements as needed
* Collaborate with sales, service, and parts teams to enhance the overall aftersales experience
* Develop and execute strategies to improve customer loyalty and retention
* Maintain accurate records and reports related to aftersales activities
Requirements:
* Extensive experience in aftersales or customer service within the automotive sector or a related field
* Strong leadership and interpersonal skills with a proven track record in customer satisfaction
* Exceptional organisational abilities with a keen eye for detail
* Proficient in using automotive service management software systems
* Effective communication skills, both written and verbal, with the ability to liaise with customers and colleagues at all levels
* A valid driver's licence is required
Benefits:
* Competitive salary and benefits package
* Opportunities for career advancement and professional development
* A collaborative and dynamic work environment