Crystalbrook Kingsley has transformed Newcastle's former Council Administration Centre into an elegant and sophisticated 130-room five-star hotel with a signature rooftop bar and restaurant, lobby bar and café, along with two private meeting venues. With the City Hall Civic Theatre, Newcastle Art Gallery, and War Memorial moments away, Kingsley is culturally connected, celebrating what has been and what is to come.
THE ROLE:
We are looking for a Housekeeping Supervisor with a keen eye for detail and a passion for operational hotel leadership to join our team. This is a full-time position and reports to our Executive Housekeeper.
Your responsibilities include:
1. Supervise the Housekeeping team to ensure effective systems and operational procedures, including daily checklists, are actioned.
2. Monitor rosters, attendance, and productivity of the team.
3. Empower individuals to develop and maintain good practices.
4. Drive guest satisfaction by empowering teams to provide service beyond expectations.
5. Provide hands-on supervisory leadership across your areas.
6. Ensure compliance with WHS processes and procedures.
7. Collaborate with other departments to ensure smooth service transitions.
8. Assist in on-the-job training for staff and departments.
9. Promote health and well-being initiatives within the company.
ABOUT YOU:
Your talents will include:
1. Proven supervisory experience in hotel housekeeping operations.
2. Strong leadership skills and a natural ability to motivate others.
3. A passion for developing team skills through onboarding and training.
4. Excellent communication and interpersonal skills with a focus on guest service.
5. Exceptional attention to detail.
6. Good organizational and time management skills.
7. Ability to work under pressure and make decisions accordingly.
8. Availability to work a full-time schedule.
Please note: You must already hold the relevant Visa status to live and work in Australia. We are unable to offer sponsorship opportunities with this position and are seeking long-term commitment, so WHV or Student Visas cannot be considered.
THE BENEFITS:
1. Market-leading 50% F&B discount across all venues.
2. $99 room rates and a generous friends and family discount.
3. Lifestyle benefits including extra leave and Earth advocacy days.
4. Commitment to sustainability practices.
5. Internal mobility and reward programs.
6. Online learning and career development opportunities.
7. Personalized employee support network.
8. Regular recognition and team events.
Crystalbrook Collection is an award-winning hotel development and management company, showcasing Australia's newest portfolio of upscale hotels, restaurants, and bars, with a focus on diversity and individuality. We own and manage luxury assets worth over AU$1 billion across NSW and QLD, with plans for expansion in Australia and internationally.
Our environment is dynamic and entrepreneurial, dedicated to creating exceptional customer experiences. We are committed to equality and diversity and welcome applications through the provided link. We look forward to hearing from you
#J-18808-Ljbffr